Feature Description | Pre-sales Support | Installation Support | Standard |
---|---|---|---|
Web-based Support System | ![]() |
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Technical Assistance | ![]() |
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Knowledge Base | ![]() |
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Cover Time | 8x5 | 8x5 | 8x5 |
Update Center for Maintenance Releases and Product Patches | - | - | ![]() |
Minor Releases | - | - | ![]() |
Service Level Establishment | ![]() |
- | ![]() |
Problem Escalation | - | - | ![]() |
Problem Report Acknowledgement and Response Times | ![]() |
- | ![]() |
Continuous 8x5 Effort of High Severity Issues | - | - | ![]() |
On-site Assistance | - | - | - |