- Industrial Touch Monitors
- Open Frame Panel PCs
- All-in-One Panel PCs
- IP69K Stainless Industrial Panel PCs
- Edge AI Media Players
Feature Description | Pre-sales Support | Installation Support | Standard |
---|---|---|---|
Web-based Support System | |||
Technical Assistance | |||
Knowledge Base | |||
Cover Time | 8x5 | 8x5 | 8x5 |
Update Center for Maintenance Releases and Product Patches | - | - | |
Minor Releases | - | - | |
Service Level Establishment | - | ||
Problem Escalation | - | - | |
Problem Report Acknowledgement and Response Times | - | ||
Continuous 8x5 Effort of High Severity Issues | - | - | |
On-site Assistance | - | - | - |