Training

As a company involved in the high- tech industry, training is one of the most important factors in a firm's success. ADLINK conducts seminars and training courses regularly on related knowledge and domain expertise in order to assist and elevate the business performance of our partners. Such training sessions are necessary to provide the basic technical competency and are vital in successful project implementations when using ADLINK products.

News

One of our customer service initiatives is the introduction of ADLINK News to our partners. ADLINK News is a monthly email newsletter introducing industry trends, technology information, product introduction and updates, and company status, etc. We feel that the sharing of information and open communications are the key in fostering a closer business relationship with our partners.

Online Services

Our e-services provide the assistance customers need wherever they are. The services are made available 24 hours daily from Internet, including:

• eRMA
  ADLINK customers can send their RMA requests via our eRMA system. After obtaining a RMA number, you can track RMA status online at any time.
• Customer Feedback System
  The Customer Feedback System (CFS) is developed to better facilitate efficient communication for customers with questions, concerns, or issues. The ADLINK CFS is available 24/7 online and is staffed by dedicated professionals who are readily available to address customers?? needs and answers questions. All issues and comments are recorded into a database and can be tracked/reviewed at anytime. ADLINK customers are invited to access the system through the Internet: http://web.adlinktech.com/cfs/.
• Partner Center
  The ADLINK Partner Center is specifically designed for worldwide sales and marketing support to allow our global sales representatives and distributors access to real-time product and marketing information and materials as they are released internally at ADLINK headquarters. More than a resource database, the ADLINK Partner Center will also facilitate your business in serving customers.